The rank of Soekarno-Hatta International Airport (Soetta) is climbing in the list of the world’s best airports. In the World’s Top 100 Airport 2020 in Skytrax World Airport Award 2020, Soetta is in the 35th position or higher than in 2019 (in the 40th position), 2018 (in the 45th position), and in 2017 (in the 44th position)

In ASEAN, the position of Soetta is better in 2020 than Kuala Lumpur International Airport (63rd position) and Suvarnabhumi Bangkok (48th position). Meanwhile, Changi Singapore is still at the 1st position.

Soetta is also successfully at the 4th world’s position for World’s Best Airport by Passenger Numbers 2020 (60-70 million passengers) or increased from 2019 at the 6th position.

To determine a position, Skytrax conducted some surveys from September 2019 to February 2020 that involved travelers from more than 100 countries. Meanwhile, the numbers of airports that were assessed were 550 airports in the world.

The President Director of PT Angkasa Pura II (Persero) Muhammad Awaluddin said the award from Skytrax is the outcome of the company’s commitment that always improves the services quality and facilities at the Soetta.

“Every year the development at the Soekarno-Hatta is conducted so that travelers would feel comfortable and satisfied towards the services and facilities. All stakeholders at the Soekarno-Hatta take important roles too in this achievement. The joint ventures and hard work of the stakeholders yield appreciation from travelers,” he said.

Furthermore, Muhammad Awaluddin said the better position of the Soetta is as the result of digital transformation that has been planned by the company since 2016.

The concept that company carries is Digitally Ready Enterprise by using the state of the art technology.

“Soekarno-Hatta becomes the airport in developing the digital platform for services, facilities and operations before other airports use it too.”

“This is in line with the company’s vision to be The Best Smart Connected Airport Operator in Region. We committed to give the best through the digital platform to present airport digital journey.

Digital transformation implementation that has supported Soetta becomes the Smart Connected Airport in order to maintain comfort and smoothness of the operation are: Airport Operation Control Center (AOCC), Terminal Operation Center (TOC), iPerform application, Digital Droid, i-Millennial Airport Travel Experience (i-Mate Lounge), and others.

Currently, Soetta is operating with 3 commercial terminals (passengers), they are Terminal 1, Terminal 2, and Terminal 3 as the biggest and the most sophisticated airports in Indonesia.

Public transportation operated in Soetta are also considered as modern category and rely on sophisticated technology from Skytrain, Airport Train, to Electric Taxi.

In order to improve the services, Soetta also operate some autonomous equipment like robotic scrubber drier and digital droid that is a DiLo robot that can work like a customer service.

In the middle of Covid-19 pandemic, Soetta also has Virtual Customer Assistant (CSA) service that may be accessed at INAirports application. VICA changes the customer assistant services from face-to-face to virtual form to support the physical distancing.

Muhammad Awaluddin said the Soetta’s position as in the world’s best airport will be more improved ahead in line with the completion of Terminal 1 and Terminal 2 revitalization and the project of Terminal 4.

“The improvement of Soekarno-Hatta keeps being maintained. In the current time, revitalization at Terminal 1 and Terminal 2 is ongoing; then the project at Terminal 4. This will effect the services and facilities improvement so that it will bring the national airport sector to the higher level,” he closed.