2020 was an unprecedented year for industry and adaptation has been the name of the game ever since the Covid-19 pandemic began. KLM has responded to the new reality by operating Cargo in Cabin (CIC) flights carrying medical relief goods and PPE material on seats secured with plastic sheeting and straps. Initially, these flights (more than 150 so far) were operated on the airline’s remaining three KLM Boeing 747 Combis. Now that these aircraft have been retired from the KLM fleet, however, the Boeing 777s have taken over. Since they are also fully operational for passenger flights, flight safety is a major concern. Boxes must be loaded into the seats with enormous care to avoid damaging the interior, seats, and entertainment systems.

KLM Cargo has partnered with its long-time Cargo equipment supplier Trip & Co to design a user-friendly, easy-to-install (and remove) quality product. Basing its design on KLM’s considerable Cargo in Cabin experience, Trip & Co has produced the tailor-made Cargo Seat Bag (CSB). Working with KLM’s Cargo in the Cabin project team, Trip & Co has fine-tuned the CSB and adapted it to KLM’s specific needs. The product has been submitted to the Dutch Civil Aviation Authority (IL&T) for approval and authorization under Art. 71(1) of Regulation (EU) 2018/1139 (EASA). The bags not only protect the interior but also double loading capacity on the seats, reduce physical strain during handling and prevent plastic waste.

KLM received the first set of 172 Cargo Seat Bags (single-seat, double-seat, and triple-seat versions) on 8 April and undertook its first operational flight using CSBs on 13 April, carrying about 950 boxes (10 tonnes) of medical relief goods and Covid-19 test kits from Shanghai to Amsterdam.

Thanks to close collaboration between many different KLM departments and between KLM and Trip & Co, this innovative concept became reality, passed the official tests, and received authorization in record time. This “just-in-time” operation meets the need for extra cargo capacity for medical equipment (including PPE and vaccine equipment).

Cargo Seat Bags are available in three versions, i.e. single-seat, double-seat and triple-seat. They can be used on KLM's Boeing 777-200/300, Boeing 787-10, and Airbus A330-200 aircraft.